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#973186 - 10/18/16 07:40 PM Impressed with FirstGear support  
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RPG Offline
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RPG  Offline
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Detroit Metro Area
About four years ago I purchased a Kiliminjaro jacket and within about a year, the stitching started to unwind for one of the velcro wrist straps. I rode with it but ultimately contacted FG, thinking they wouldn't do anything. But in short order, they sent me a new jacket, free of charge, apologizing for the inconvenience.

So I've had my current Kiliminjaro about two years and it's a great jacket. I love the liner and the neck closure adjustment. But, the silver color started to look sort of dirty or washed out despite my meticulous care.

I took some photos and contacted FG again, not expecting much.

I got an immediate reply with a request to wash the garment in Nikwax (which they sent me over-nite) to see if that resolved the problem. It didn't, so now they are sending me another new Kiliminjaro free of charge. (but now in the darker grey color)

Needless to say, I'm impressed.....again. Very good people to deal with and they actually seem to care, which is rare these days.

http://firstgear-usa.com/

RPG


Upper classes are a nation's past; the middle class is its future.

Ayn Rand

#973188 - 10/18/16 07:50 PM Re: Impressed with FirstGear support [Re: RPG]  
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James L. Offline
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Alabama, USA
Hey thanks!! That is good information.

James L


2011 BMW R1200RT (I love this thing....first BMW and I'm definitely in love!!!)
#973234 - 10/19/16 01:23 PM Re: Impressed with FirstGear support [Re: James L.]  
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brianh70 Online
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Fuquay Varina, NC
I had a similar experience with them. One of the snaps on my 3-year-old Kilimanjaro Air broke. I called them up to see if I could buy a replacement snap. The customer service agent said, "No, you can't buy one. But I'll send you one for free." I gave him my address and within a week I received a full 8-pack of snaps rather than just the one I needed. They truly stand behind their products.


2004 BMW R1150RT - "Frau"
2006 Kawasaki KLR650 - "The Battle Bike"
1981 Yamaha XJ550 Maxim - "Max" (Gone)
1973 Suzuki TC100 Trailblazer - "Trouble" (Gone)
1970 Honda CT70 - "The Gateway Bike" (Gone)
#973303 - 10/20/16 03:22 PM Re: Impressed with FirstGear support [Re: RPG]  
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Mike Offline
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Mike  Offline

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Chicago area, IL, USA
I've long thought that their products were of excellent quality and fairly priced. Good to hear that they also are customer focused!


Mike The Moderator
Born to be Mild
#987590 - 05/20/17 11:20 PM Re: Impressed with FirstGear support [Re: RPG]  
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Pat Buzzard Offline
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Pat Buzzard  Offline
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KS, USA
After reading this, Firstgear just surged to the top of the list for my new jacket. Thanks for the info!


"Pigs will fly, if you kick them hard enough!"

'99 R1100RT "Das Bike"
'99 R1100RS "Das Kleine Motorrad"
----------------
'95 HONDA NIGHTHAWK 750 (sold)
#989178 - 06/11/17 10:51 PM Re: Impressed with FirstGear support [Re: RPG]  
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Bud Offline
95% of an RT
Bud  Offline
95% of an RT
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Southern Illinois
You can not buy that kind of endorsement! Well done FG!


95% of an RT.
#990607 - 06/26/17 07:22 PM Re: Impressed with FirstGear support [Re: Mike]  
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RTinNC Offline
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Charlotte, NC
Originally Posted By: Mike
I've long thought that their products were of excellent quality and fairly priced. Good to hear that they also are customer focused!


+1 for me too !


Ed Apelianbike
'16 R1200RTW - Platinum Bronze Metallic
'12 R1200GSA - Magma Red - (my 1150GS replacement)

All it takes is an open road and an open mind!
#994147 - 08/08/17 03:02 PM Re: Impressed with FirstGear support [Re: RPG]  
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RPG Offline
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RPG  Offline
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Detroit Metro Area
I wanted to update my impressions on the latest Kilimanjaro jacket.

When the weather starts getting into the 80's, I switch to my BMW fully vented jacket but the FG seems to live up to it's claim of cooler in hot weather with their 37.5 technology.

I wear a suit and tie to work, but carry a t-shirt for the ride home. Hottest weather so far has been 92F and I was comfortable doing a 60 mile ride home.

The jacket doesn't have a liner so it apparently keeps you cooler or warmer just with the 37.5 technology. Other features I like:

The available venting is just right
The adjustable neck closure


Info from their website.

The 37.5 Kilimanjaro jacket is named after the 37.5 waterproof and breathable barrier. This 37.5 laminate significantly improves the comfort and performance of this technical outerwear by using micro particles to accelerate the capture and release of moisture vapor which helps keep you cooler when it is warm, warmer when it is cool, and above all, dry.


Upper classes are a nation's past; the middle class is its future.

Ayn Rand


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