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#973186 - 10/18/16 02:40 PM Impressed with FirstGear support
RPG Offline

Registered: 08/05/02
Posts: 1840
Loc: Detroit Metro Area
About four years ago I purchased a Kiliminjaro jacket and within about a year, the stitching started to unwind for one of the velcro wrist straps. I rode with it but ultimately contacted FG, thinking they wouldn't do anything. But in short order, they sent me a new jacket, free of charge, apologizing for the inconvenience.

So I've had my current Kiliminjaro about two years and it's a great jacket. I love the liner and the neck closure adjustment. But, the silver color started to look sort of dirty or washed out despite my meticulous care.

I took some photos and contacted FG again, not expecting much.

I got an immediate reply with a request to wash the garment in Nikwax (which they sent me over-nite) to see if that resolved the problem. It didn't, so now they are sending me another new Kiliminjaro free of charge. (but now in the darker grey color)

Needless to say, I'm impressed.....again. Very good people to deal with and they actually seem to care, which is rare these days.

Upper classes are a nation's past; the middle class is its future.

Ayn Rand

#973188 - 10/18/16 02:50 PM Re: Impressed with FirstGear support [Re: RPG]
James L. Offline

Registered: 09/06/16
Posts: 117
Loc: Alabama, USA
Hey thanks!! That is good information.

James L
2011 BMW R1200RT (I love this thing....first BMW and I'm definitely in love!!!)

#973234 - 10/19/16 08:23 AM Re: Impressed with FirstGear support [Re: James L.]
brianh70 Offline
Newer Member

Registered: 05/20/15
Posts: 45
Loc: Fuquay Varina, NC
I had a similar experience with them. One of the snaps on my 3-year-old Kilimanjaro Air broke. I called them up to see if I could buy a replacement snap. The customer service agent said, "No, you can't buy one. But I'll send you one for free." I gave him my address and within a week I received a full 8-pack of snaps rather than just the one I needed. They truly stand behind their products.
2004 BMW R1150RT - "Frau"
2006 Kawasaki KLR650 - "The Battle Bike"
1981 Yamaha XJ550 Maxim - "Max" (Gone)
1973 Suzuki TC100 Trailblazer - "Trouble" (Gone)
1970 Honda CT70 - "The Gateway Bike" (Gone)

#973303 - 10/20/16 10:22 AM Re: Impressed with FirstGear support [Re: RPG]
Mike Offline


Registered: 07/19/00
Posts: 10282
Loc: Chicago area, IL, USA
I've long thought that their products were of excellent quality and fairly priced. Good to hear that they also are customer focused!
Mike The Moderator
Born to be Mild

#987590 - 05/20/17 06:20 PM Re: Impressed with FirstGear support [Re: RPG]
Pat Buzzard Offline

Registered: 11/13/10
Posts: 161
Loc: KS, USA
After reading this, Firstgear just surged to the top of the list for my new jacket. Thanks for the info!
"Pigs will fly, if you kick them hard enough!"

'99 R1100RT "Das Bike"
'99 R1100RS "Das Kleine Motorrad"
'95 HONDA NIGHTHAWK 750 (sold)

#989178 - 06/11/17 05:51 PM Re: Impressed with FirstGear support [Re: RPG]
Bud Offline
68% of an RT

Registered: 03/27/05
Posts: 6565
Loc: Southern Illinois
You can not buy that kind of endorsement! Well done FG!
Charter Member "High Town" Crew