About four years ago I purchased a Kiliminjaro jacket and within about a year, the stitching started to unwind for one of the velcro wrist straps. I rode with it but ultimately contacted FG, thinking they wouldn't do anything. But in short order, they sent me a new jacket, free of charge, apologizing for the inconvenience.
So I've had my current Kiliminjaro about two years and it's a great jacket. I love the liner and the neck closure adjustment. But, the silver color started to look sort of dirty or washed out despite my meticulous care.
I took some photos and contacted FG again, not expecting much.
I got an immediate reply with a request to wash the garment in Nikwax (which they sent me over-nite) to see if that resolved the problem. It didn't, so now they are sending me another new Kiliminjaro free of charge. (but now in the darker grey color)
Needless to say, I'm impressed.....again. Very good people to deal with and they actually seem to care, which is rare these days.http://firstgear-usa.com/