DaveTheAffable Posted January 27, 2010 Share Posted January 27, 2010 I will be sending my Zumo 550 into Garmin for their "$150 flat rate fix whatever is wrong including replacement" offer. Waiting for the RMA number now. Any one ever use this offer/service? Link to comment
marcopolo Posted January 27, 2010 Share Posted January 27, 2010 Yes. From my experience and that of others I've read about, it seems that Garmin almost always sends you a refurbished unit in exchange. I'd guess the odds of getting your exact same unit back, repaired, are pretty slim. Link to comment
ltljohn Posted January 27, 2010 Share Posted January 27, 2010 Had mine repaired under warranty, got a refurbed unit that has worked flawlessly. Link to comment
Whip Posted January 27, 2010 Share Posted January 27, 2010 Twice....it works great!!! Link to comment
UberXY Posted January 28, 2010 Share Posted January 28, 2010 I had mine exchanged once - Garmin was very straightforward and expeditious about it. Long long sticky thread on the Zumo forum about dead Zumos. Link to comment
johnlt Posted January 28, 2010 Share Posted January 28, 2010 I got a replacement but I was suprised that they were able to load all my extra maps (Mexico), routes and waypoints into the new unit so when I got it, it was plug and play. Great service. Link to comment
hopz Posted January 28, 2010 Share Posted January 28, 2010 Before you send your unit back, be sure to remove any SD card you may have installed. DAMHIK... Link to comment
Brian Louw Posted January 28, 2010 Share Posted January 28, 2010 And put back the silver covers if you changed them. I sent mine in with the black ones and got silver ones back on the refurbed unit. They did send me a new set for free when I called them, set of black and set of silver in single package, so I now have three sets of silver - the original set, the set that came on the refurbed one and the replacement set that they sent with the black ones. Great service. Link to comment
James Clark Posted January 28, 2010 Share Posted January 28, 2010 Before you send your unit back, be sure to remove any SD card you may have installed. DAMHIK... Especially if it's got certain unlocked .IMG files that shouldn't be there? Link to comment
allikanbe Posted January 28, 2010 Share Posted January 28, 2010 I will be sending my Zumo 550 into Garmin for their "$150 flat rate fix whatever is wrong including replacement" offer. Waiting for the RMA number now. Any one ever use this offer/service? I sent mine in last August or so and it only cost $75 for a new one. It also came with the newer maps. Great! Link to comment
boatzo Posted January 31, 2010 Share Posted January 31, 2010 You will be pleased with their service, they do a great job. Link to comment
elmer Posted February 4, 2010 Share Posted February 4, 2010 Did it once. They sent me the wrong model back the first time but it got straitened out. elmer Link to comment
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