RockBottom Posted June 25, 2011 Share Posted June 25, 2011 My Zumo flew out of its mount as I was accelerating this week. To my surprise, it still worked after bouncing along the pavement. Then I wrote Garmin asking if it was possible to get a replacement face plate since it was badly mangled and they told me that they'd replace the unit under warranty. Link to comment
JayW Posted June 25, 2011 Share Posted June 25, 2011 Impressive. My Nav II (a re-named Garmin 2610) got submerged overnight when my car got flooded. It eventually dried out and worked again, but the display was not quite right. I called Garmin with full disclosure, and they replaced it under warranty. I have purchased 2 other Garmin units since then, in part because of this great customer service experience. Jay Link to comment
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