Rinkydink Posted September 10, 2013 Share Posted September 10, 2013 I had a Remus Titanium Hexacone slip-on on my 800ST. I am selling the ST to buy the new Yamaha FZ09 so I took the Remus off to put on my 1200RT. I ordered the correct mid pipe from Max Moto. Got the Remus off and noticed the canister has a 3 inch crack on the mounting bracket. In other words the canister is worthless. The Remus is 2-3 years old. I called Patrick at Max Moto this morning and he remembered me as I had t/w him when ordering my RT mid pipe a couple of weeks ago to make sure the canister would indeed work on my RT. Told him my problem and he immediately said he would send a new canister out TODAY. He didn't ask the age of the pipe (although I did offer that info) but instead asked me to send him some pics of the tear. I sent him some not so decent ones I had taken with my Iphone but promised some digital camera pics when I got off work. When I got home I took three more pics with my camera, emailed them and 20 minutes later I received a reply that the replacement pipe was shipped out today. WOW, just WOW. I understand they are just the distributor and they will obviously be reimbursed by Remus but I can't get over the level of standing behind the product by this fine company. That's Max Moto my friends. Link to comment
Bud Posted September 11, 2013 Share Posted September 11, 2013 Good customer service should be recognized. Good on ya for spreading the word! Link to comment
Rinkydink Posted September 17, 2013 Author Share Posted September 17, 2013 Canister arrived this evening. Max-Moto/Remus is the bomb!!! Link to comment
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